FAQ’s

How do I reach our Community Manager?

The TownSq App is your link with the board and Towne Properties. It is monitored daily, and when you message through “Contact Admin,” you will receive a response within a couple of days. With this App, you can communicate with Charlie Rapier, our Community Manager. She will provide answers or put you in touch with the person you need to speak to. Your board will also monitor the TownSq app to ensure you get a timely response.

How do I download the TownSq app?

You can download the TownSq app to your mobile device through the App Store on your phone or your desktop by going to https://reserveofturpin.com/town-square-app/

How do I contact Towne Properties?

The Towne Properties office number is 513-489-4059

Who is on the Board of Directors?

/Housekeeping

Terry Skiba – President/Treasurer

Julia Wallner – Secretary

Terry Dean – Landscape/Communication Chair

Jeff Zalar – ARC/Safety Chair

Governing Documents

Fines, Assessment & Collection Policy Sign & Display Policy 4.24

Homeowners Handbook, Rev. Feb. 2025

.Reserve of Turpin By-Laws

Declarations

Snow Removal Policy 2022

First-Amendment-Recorded-and-stamped-by-Auditor

Second Amendment to Declaration(4655324.1) (3)

Crest Satellite Dish Exterior Antenna Policy 2022

Crest Landscape Policy 2022

These documents can also be found on the TownSq app.

Insurance Coverage for The Crest at Reserve of Turpin.

Certificate of Liability

What do I do if I want to make exterior changes to my home and/or property?

Before altering your exterior, you must submit an ARC application and the plans (if applicable). Applications can be submitted through the TownSq mobile app by selecting, “Submit for ARC”

The Architecture Review Board will review and respond to the application.

What is the snow removal policy?.

.

For the Rec Facility and Detached Single Family Homes

– All streets will be treated and plowed as dictated by the current snow event. Rec Facility Parking

will be treated and plowed once the accumulation has reached 3 inches and after

the snow event has ended. Ice melt will be applied to the parking area after being

cleared.

For the Crest

– All streets will be treated with ice melt as dictated by the current

snow event. Driveways will be cleared after 3 inches of accumulation and only

after the event has stopped. Ice melt will be applied to the streets and driveways

after they have been cleared. No overflow parking pads will be cleared. No

walkways will be cleared.

As you can see, 2024 is going to be a busy year. We wish all of you a very

prosperous and safe year.

How do I contact the City of Cincinnati for services or information?

Call 311 or (513) 765-1212, or download the 311Cincy mobile app to request services or file a complaint.

Who do I call if a streetlight is out?

Inform the HOA by putting a Request through TownSq with the location.

How do I know what property is private and common property around the Crest landominiums?

As a landominium owner, you own a plot of land around your home. Attached are the lot line maps for the Crest at the Reserve of Turpin.

WestTownhomes SouthwestTownhomes SouthKenlee NorthCopperleaf MiddleCopperleaf EastSilverfox Copperleaf_Streamside Copperleaf_Coveyrun 6469CopperleafMap

Frequently Asked Questions FAQs